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Efficiencies are pursued on a continuing basis. Staffing has not increased in ten years despite increased workload and numerous state mandates. In fact, the City has maintained staffing levels at just 85% of levels suggested for utilities our size by the leading water association (AWWA). A work-order system is utilized to coordinate workload and provide accountability. The bulk of expense with a utility distribution system is infrastructure – water / sewer lines, lift stations, water wells, pumps, equipment. Equipment is maintained rigorously and utilized as long as possible. Water and sewer lines are replaced on an ongoing basis as needed.