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A governmental body that has an internet website is required to post notice of a meeting on the internet website concurrently with the physical posting of the hard copy of the agenda displayed on the bulletin board. The actual agenda must be posted online in municipalities of 48,000 or more. Although Highland Village is less than 48,000, our agendas are posted on the City’s website 72 hours prior to a meeting taking place.
The City Charter requires Council to declare an official newspaper for the City as prescribed by law. Per state law, the governing body shall publish in the municipality’s official newspaper ordinances, public hearing notices, or other matters required by law or ordinance to be published. In designating an official newspaper, the Texas Government Code specifies certain criteria must be met. The newspaper must: •Devote not less than 25% of its total column lineage to general interest items; •Be published at least once each week; •Be entered as 2nd class postal matter in the county where published; and •Have been published regularly and continuously for at least 12 months before the governmental entity or representative publishes notice. The Denton Record-Chronicle is a publication that meets the above requirements, and per Resolution 2007-1967, was designated as the official newspaper for the City of Highland Village.
Additionally, citizens can sign up to receive email notifications when public hearing notices are posted to the City website. Those interested in receiving notice of public meetings along with the agenda for the meeting should select the Public Meeting list.
Visit the rules page.
A splash pad is a recreational area that typically will spray water upward from the ground, similar to a large fountain, with no standing water. This feature is aesthetically pleasing and as seen used in other communities will allow children to cool off in the hot summer days. There is no fee to use the splash pad.
For FY2022, the average assessed valuation of a home in Highland Village is $427,726.
The City's bond rating is AAA (Standard and Poor's).
The Fire Department does not accept either; however, the Police Department has a medication disposal box in the rotunda of the Highland Village City Hall which is open 24/7. The Texas Commission on Environmental Quality provides more information on disposal of used syringes.
The Fire Department does not have disposal methods for these. Contact Community Waste Disposal at 972-392-9300 for more information on their HHW services.
Republic Services will pickup large, bulky items on your regular service day. Residents are limited to three cubic yards of bulky waste per pickup. Place all bulky waste next to your trash cart by 7:00 a.m. on your designated collection day. For larger items, contact Republic Services at (817) 317-2000.
Trash pickup will run as scheduled on all holidays except Thanksgiving Day and Christmas Day. Collections on these holidays will be made up the day after the holiday. Monday collections will be on Tuesday, Tuesday on Wednesday, etc., until Friday collections are completed on Saturday.
The Highland Village Police Department will patrol your home while you are on vacation. Officers look for any signs of unusual activity or suspicious persons around your home. Learn more about Vacation Watch and sign up on our Vacation Watch page.
Visit the Staff Directory to find all department and staff contact information.
The City has adequate water resources to meet the needs of the City year round, however if you have the ability to schedule repair work to a pool, it is recommended that you fill your pool in the off peak time of October through April. If you have additional questions, please contact the Public Works Dept. (Utilities) at 972-317-2989, they will happy to assist you.
Q. I'm wondering why there are surveyors at the entrance of Brooks Court in front of Pilot Knoll Park. And why have the trees have been tagged? Thank you.
A. The surveyors are working in relation to the Pilot Knoll Park projects including campground/shelter improvements, replacing the gatehouse, boat ramp improvements and cabins. The trees were marked for boundary/survey locations. If you have further questions, feel free to contact our Parks and Recreation Director Phil Lozano at email@example.com or 972-317-7430.
Q. Are dog owners required by City ordinance to pick up their dog's feces if it is on public property and/or someone else's property?
A. City ordinance 4.01.005. Public Nuisance Animals states, “It is an offense for any person to allow the person’s animal to defecate on public property or on the property of another and fail to immediately remove such waste.” The City animal care officer must witness a violation or have proof that the violation occurred in order to take action. There is also the option of filing a complaint directly with municipal court for violations you witness. Further questions, can be directed to our animal care officer, Wes Fiddes, at firstname.lastname@example.org or 469-444-0915
Q. Are short term rentals permitted in residential zones as outlined on the the Highland Village map (SF-40, SF-10, SF-15, SF-12, SF-8) even though the Use Regulations specify that motels/hotels are prohibited in those areas?
A. Cities in Texas have no authority to exclude short-term rentals, (Airbnb, VRBO, etc.). State legislation and court rulings give cities very little room to even regulate short-term rentals. Cities can require them to register with the city and in some cases, pay hotel/motel tax, but there is no ability to exclude their use in a city.
Even so, a short-term rental must still meet city regulations as it relates to noise, parking and other nuisances. If you live near a short-term rental and experience any of these issues, we recommend you use the Eye on HV app (search GoRequest in your app store to download if you don't have it already), file an online police report at www.hvpd.com or call the Police Department (non-emergency number is 972-317-6551; in case of an emergency call 911).
Q. What kind of turf is used at K-9 Kastle Dog Park?
A. The K-9 Kastle Dog Park has Tifway 419 natural grass throughout the majority of the park. In the fall and winter months park crews over-seed with Perennial Rye Grass. We just installed K9 Grass from ForeverLawn, which is synthetic turf specifically designed for dogs, in a section next to the pavilion in the large dog area.
Q. We are moving to Highland Village and are considering putting a shed in the backyard for patio furniture. Where can we find any guidance/restrictions on putting a shed in the backyard?
A. Welcome to Highland Village and thank you for contacting us. The document at this link will provide guidance on accessory building placement. Please let us know if you have any other questions.
Q. Now that the trail system in the Chapel Hill development is completed, when can we expect to have the port a potty to be picked up. Several times due to the wind the port a potty has blown over. It is unsanitary and unsightly. Submitted on 3/14/2023 by Kwill
A. The project is not complete. There are are hand railings on order yet to be installed. OSHA requires sanitary facilities on a jobsite.
Q. What is the reason all the trees along the pond fence on the Walmart trail were cut down? This looks horrible and depressing and has removed much needed shade. The workers from Family Tree Services told me the city hired them to removed all these trees. Why would you do the opposite of beautifying our city and trail system? Submitted 3/14/2023 by Karen Lenz
A. The City of Highland Village Drainage Division is performing maintenance of the retention pond drainage site. The perimeter fencing was becoming compromised by the overgrown vegetation and causing a safety issue in that area due to the steep grades leading down to the existing retention pond. A maintenance plan has been put together to keep the fence line clear of future vegetation growth. If you have further questions or comments, please contact the Director of Public Works at 972-317-2989 to discuss.
a. Submit rezoning application to Community Development. The application must include a description of the property to be rezoned (drawing, survey, metes and bounds), the applicable fee, and zoning request (what the property is currently zoned as and what change is being requested). b. Staff will review the request and publish the appropriate public hearing notices for Planning and Zoning (P&Z) and City Council. c. Ten days prior to the zoning change being sent to P&Z, letter will be sent out to every property owner within 200' of the subject property. d. The zoning change request is considered first by the Planning and Zoning Commission with a public hearing and a recommendation made to City Council to grant the request, deny the request or grant the request with modifications. If the P&Z feels they do not have enough information to consider the request, they can postpone the item to allow for additional information to be furnished. The City Council cannot take action on the item until they receive a recommendation from P&Z. e. The Council must then hold a public hearing prior to consideration of the item. If the recommendation from the P&Z Commission was to approve, approval of the item requires a majority of Council voting in favor. If the recommendation from the P&Z Commission was to not approve, the item would require a super-majority vote of Council to approve (6 votes). With approval of two reads of the amending ordinance, the zoning change is in effect.
b. Staff reviews the site plan and provides comments back to the developer for revisions.
c. Once the site plan details are in compliance with City ordinances and agreed upon by staff and the developer, staff will take the site plan to Planning and Zoning for consideration.
d. The Commission may recommend approval as submitted; suggest modifications, or denial prior to forwarding the site plan to Council for consideration.
e. Once a recommendation is reached by P&Z, the site plan is sent to Council for final approval. The Council may suggest modifications as well.
Las leyes del estado y federales son a veces corregidas de una manera que crea conflictos con el idioma en el reglamento de la ciudad. También, a medida que la ciudad crece y las políticas y prácticas de los años pasados necesitan ser cambiados para reflejar los tiempos modernos, el lenguaje del reglamento de la ciudad puede que necesite ser actualizado para permitir esas nuevas políticas y prácticas a ser implementadas. En junio 2016, el Consejo de la Ciudad mandó a que el gerente de la ciudad revisara el Reglamento de la Ciudad con el fin de determinar si dichos conflictos existían o si había la necesidad de actualizar las cláusulas que reflejaran las practicas actuales. Luego de recibir y considerar las recomendaciones del personal, el Consejo de la Ciudad determinó que era necesario realizar una elección especial, incluyendo las enmiendas para los votantes en las elecciones de mayo de 2017.
To report an issue with your trash and/or recycling service, call Republic Services at (817) 317-2000.
Additional trash and recycling carts can be requested by calling Republic Services at (817) 317-2000. There is an additional $7.70/month fee for each additional cart.
Efficiencies are pursued on a continuing basis. Staffing has not increased in ten years despite increased workload and numerous state mandates. In fact, the City has maintained staffing levels at just 85% of levels suggested for utilities our size by the leading water association (AWWA). A work-order system is utilized to coordinate workload and provide accountability. The bulk of expense with a utility distribution system is infrastructure – water / sewer lines, lift stations, water wells, pumps, equipment. Equipment is maintained rigorously and utilized as long as possible. Water and sewer lines are replaced on an ongoing basis as needed.
No, the Utility Division is a not-for-profit department. The Utility budget is completely funded through the rates for water and wastewater services provided to customers. Rates are based on the cost of providing the services; the department does not receive any tax revenue. The Utility Fund is an Enterprise Fund, which means the money received through utility rates are used to fund the utility department and are not dispersed, transferred or used to fund other departments within the City.
The City’s Utility Division has a total of 17 employees that include three supervisory level employees, one administrative assistant, one construction inspector and 12 field operations employees. The field operations employees operate and maintain the City’s 100+ mile water pipeline distribution network, 100+ mile wastewater collections system pipeline network, ten lift stations, five potable water pump stations, two elevated storage stations, five ground water wells and all appurtenances that are associated with the operation and maintenance of the core systems 24/7/365. All field crews hold both water and wastewater licenses and maintain their licenses as required by TCEQ. The City Council and City Manager have endorsed the staffing level of the Utility Division as the number needed to effectively and efficiently manage, operate and maintain the Highland Village utility system. The City has maintained the same number of employees in the Utility Division since 2008.
The industry standard is one field operation employee per 10 miles of waterline and one per 10 miles of wastewater. That standard applied to Highland Village means 20 field operation employees. The Utility Division has 12 field operation employees. In most City Utility operations, there are separate water and wastewater divisions. Not in Highland Village. The utility personnel are required to hold dual licenses and work and maintain both systems.
The City’s drinking water comes from Lake Lewisville and the Trinity Aquifer. The City subscribes to 3 million gallons of water per day through the Upper Trinity Regional Water District (UTRWD) to provide potable drinking water to the approximately 17,000+ citizens and visitors to the City of Highland Village. This subscription provides enough water for daily domestic use throughout the year. The City owns and operates five ground water wells to manage the summer peak water demand usage that can top 8 million gallons per day during the summer months.
Residential use was 140 GPCPD (gallons per capita per day) in 2016.
The City uses chlorine and ammonia to disinfect the groundwater pumped from the five wells. The groundwater is blended with the surface water purchased from the UTRWD (who also treats with chlorine and ammonia). The age of the water distribution and wastewater collections systems varies throughout the City. We take a proactive approach to maintenance/replacement of the infrastructure; inevitably there are failures in the system that requires licensed staff to repair. The Utility Division has a fleet of service trucks and heavy equipment that the employees utilize to operate, maintain and repair the infrastructure. The City’s Utility Division keeps a stock of repair parts on hand so maintenance and repairs can be made quickly and efficiently to keep the system fully operational 24/7/365 with limited interruptions. After a repair is made, the area is restored to as good or better condition. The Utility Division keeps stock piles of materials on hand to restore the roads, sidewalks and yards.
The City’s Utility Division is mandated by the Texas Commission on Environmental Quality (TCEQ) to provide safe drinking water and maintain a safe sanitary sewer collections system. City crews take water samples for proper disinfection levels daily and report the results to the TCEQ quarterly. The Texas Water Development Board (TWDB) is mandated through the TCEQ to provide water sampling services to all potable water systems in Texas. A TWDB employee schedules several site visits at various times throughout the year to take source water samples and distribution system water samples. These samples are sent to a lab for testing. There are many regulated and non-regulated contaminants that are tested for as required by the Safe Drinking Water Act. The City Utility Division is the responsible party for payment of the water testing lab results.
These hours are prohibited through Highland Village’s Water Conservation Ordinance because this tends to be the warmest part of the day, which increases water loss from evaporation. It’s more efficient to water during the early morning or late evening hours when the heat is lower and the winds are not as high.
In accordance with the Centers for Disease Control’s guidelines, which specify mosquito spraying is most effective when it is targeted and strategic in nature, the City may consider spraying in an area which meets the following criteria:• A cluster of human West Nile Virus cases and, • Positive West Nile Virus mosquito sampling in a targeted area• Concurrent larvacide treatment
For more information on pesticides and health, consult the US Environmental Protection Agency, which oversees the registration of these chemicals. The National Pesticide Information Center (NPIC) can also provide information through a toll-free number, 1-800-858-7378 or online.