COVID-19 FAQ

Where can I get a COVID-19 test?

Your doctor will make the decision if you should get tested. Those without health insurance can still be tested, if a healthcare provider recommends it. You can get tested free through the Denton County Public Health Department. 

Where can I find reliable information about COVID-19?

Make sure you confirm news you hear about COVID-19 by checking the following official websites:

Is there a hotline number for questions? 

Denton County Public Health has established a hotline at 940-349-2585 for community members seeking additional information. The call center is open weekdays, 8:00 a.m. to 5:00 p.m. 

The State of Texas has set up a COVID-19 specific option when you dial 2-1-1 to access frequently asked questions about the coronavirus. This line is available 24/7.

What should I use to clean surfaces? 

Visit the Centers for Biocide Chemistries website for a list of suggested effective cleaners. 

Are City offices open?

City offices are now open. We are following CDC guidelines, cleaning frequently touched areas, providing hand sanitizer, practicing social distancing, and keep sick employees at home. We ask the public to come back later or visit us online or by phone if feeling sick. 

Where can I find information from Lewisville ISD about COVID-19?

Visit the Lewisville ISD website for additional information. 

What help is available for local businesses? 

Businesses can apply for Small Business Administration loans as part of the COVID-19 declaration at www.sba.gov. 

How can we help those in need?

United Way of Denton County can direct resources to those in need. Visit the United Way of Denton County website for more information. You may also contact local churches.

For a list of additional frequently asked questions regarding the coronavirus, please visit the CDC website.