COVID-19 FAQ

Where can I find reliable information about COVID-19?

Make sure you confirm news you hear about COVID-19 by checking the following official websites:

Is there a hotline number for questions? 

Denton County Public Health has established a hotline at 940-349-2585 for community members seeking additional information. The call center is open weekdays, 8:00 a.m. to 5:00 p.m. 

The State of Texas has set up a COVID-19 specific option when you dial 2-1-1 to access frequently asked questions about the coronavirus. This line is available 24/7.

What should I use to clean surfaces? 

Visit the Centers for Biocide Chemistries website for a list of suggested effective cleaners. 

Is the City going to shut down grocery stores? 

No. All levels of government will do everything possible to leave grocery stores open and operating, as efficiently as possible. The executive order issued by Gov. Abbott on Thursday, March 19 does not prohibit people from visiting grocery stores, gas stations, parks, and banks, so long as the necessary precautions are maintained to reduce the transmission of COVID-19.

Are City offices open?

City offices are now open. We are following CDC guidelines, cleaning frequently touched areas, providing hand sanitizer, practicing social distancing, and keep sick employees at home. We ask the public to come back later or visit us online or by phone if feeling sick, maintain 6’ of social distancing, use hand sanitizer, and wearing a mask is encouraged. 

Where can I find information from Lewisville ISD about COVID-19?

Visit the Lewisville ISD website for additional information. 

What help is available for local businesses? 

Businesses can apply for Small Business Administration loans as part of the COVID-19 declaration at www.sba.gov

How can we help local businesses? 

People are still welcome to purchase goods while practicing social distancing and hygiene recommendations, along with the community gathering requirements related to COVID-19. To-go, curbside, and delivery options are still allowed. 

How can we help those in need?

United Way of Denton County can direct resources to those in need. Visit the United Way of Denton County website for more information. You may also contact local churches.

For a list of additional frequently asked questions regarding the coronavirus, please visit the CDC website. 

Can I go to the park? 

Yes. Highland Village parks, playgrounds, restrooms, and the trails and walking paths are open. Please continue to practice social distancing from non-family members to help prevent the spread of COVID-19.

Are grocery stores open? 

Yes. Grocery stores are open, but may have altered their hours. Check their Facebook, website, or call ahead before planning your trip. Some grocery stores have special hours for seniors.

Are pharmacies open?

Yes. Pharmacies are considered an essential service. You are allowed to go to the pharmacy to pick up your prescriptions. However, if you are a senior citizen or an at-risk individual, please consider asking someone to pick up your prescriptions for you.

Can I still order takeout or delivery from restaurants? 

Yes. Restaurants and bars can continue to provide takeout and delivery services. Some restaurants are open for dine-in service. Visit the Highland Village Business Directory for details.

Can I get groceries or packages delivered to my home? 

Yes. You can still receive packages, get groceries delivered, and get meal service delivery. Note that some delivery services may have restrictions for “contactless delivery” or leaving items at your door vs. handing it off. 

Can we visit family and friends?

At this time, County and local officials have ordered that we do not visit friends and family in-person. However, this excludes caring for a family member, friend, or pet from a different household or transporting them from one place to another. Simply put – if at all possible, physically distance yourself from everyone except your immediate family (same house) or those under your care. 

How long should we stay home?

The stay-at-home order begins March 25 at 11:59 p.m. and will last for seven days. The order could be extended, depending on the current situation. 

Who does the order apply to?

Everyone who lives and works in Denton County, including the City of Highland Village. Unless you work for an essential business or are doing an essential activity, you must stay home. 

Is this order mandatory? 

Yes. For the safety of those in our community and surrounding areas, people must stay home as much as possible, to prevent the spread of the COVID-19.

I work for an essential business. Will I be allowed to travel to and from work? 

Yes. Law enforcement will not be stopping drivers on their way to and from work simply because they are driving on the roadways. Highland Village Police will not stop a vehicle without cause.

What is an essential business? 

 Essential businesses are services include but are not limited to:

  • Grocery Stores
  • Pharmacies
  • Gas Stations
  • Government Entities
  • Restaurants
  • Hospitals
  • Doctor’s Offices
  • Health Care Facilities
  • Trash/Recycling Pickup

A list of all essential businesses can be found at  www.highlandvillage.org/coronavirus

What is an essential activity? 

Essential activities include but are not limited to: 

  • Health and safety activities
  • Picking up necessary supplies and services
  • Outdoor activity (while social distancing)
  • Certain types of essential work
  • Taking care of others

Visit www.highlandvillage.org/coronavirus for the complete list.