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1. As a homeowner doing my own work at my home, am I required to obtain a permit?
2. Who can perform work at my residence?
3. Who is responsible for pulling the permit?
4. Why should my contractor pull the permit instead of me, the homeowner?
5. How long will it take to get my residential permit application approved?
6. Can I do electrical work on my house?
7. How long is my permit good for after being issued?
8. When is a permit required for heating or air conditioning work?
9. Can I install my own irrigation system?
10. Is a permit required for an accessory building (storage shed)?
11. What kind of fence can I build?
12. Can I put a fence in my front yard?
13. When installing a retaining wall on my property, is a permit required?
14. Do I need a fence permit to rebuild or replace a gate?
15. Is a permit required for foundation repair?
16. Do I need a permit to build a deck?
17. My Home Owner's Association (HOA) is telling me that I cannot build my project. Is this true?
18. I have a home business, can I advertise with signs in Highland Village?
19. Is it true that replacing a water heater in my house requires a permit?
20. The plumber told me that my water heater now requires a drain pan. Is that true?

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1. Who operates Unity Park Dog Park?
2. What are the rules for the dog park?
3. Can dogs or people get hurt at a dog park?
4. Can I keep my dog on a leash?
5. How can I avoid a dog fight?
6. What can I do if a dog fight occurs?
7. Does my dog have to be current on shots such as rabies?
8. What should I do if I see someone break the dog park rules?
9. What should I do if a dog bites someone?
10. Can a newborn puppy come to the dog park?
11. Can I bring food and drinks into the dog park?
12. Should I bring my dog to the park when it’s really hot?
13. What should I do if I suspect my dog has heat stroke?

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1. What is a splash pad and is there be a charge to play in the splash pad?
2. Who designed the splash pad?
3. How is the water kept clean?
4. Is the splash pad supervised by lifeguard staff?
5. What are some of the features of the Highland Village splash pad?
6. Are there rules and regulations that must be followed while using the splash pad?
7. Can the splash pad be rented for a private event?

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1. What is the plan for the development of the park and how was it determined?
2. Will there be modifications to the park entrance?

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1. What are the various tax rates that apply to a Highland Village resident?
2. What is the average assessed valuation of a home in Highland Village?
3. What is the City’s bond rating?

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1. How do I dispose of my fire extinguisher?
2. Does the Fire Department accept medications or syringes?
3. Does the Fire Department charge to review fire suppression or fire alarm plans?
4. Does the fire department require an inspection application or charge an inspection fee?
5. Can I have my child’s birthday party at the fire station?
6. Can I have my blood pressure checked at the fire station?
7. Is it okay to have a camp fire in my backyard or while camping?
8. Can the Fire Department help me install my car seat?
9. What should I do with old oil, gas or oil/gas mixtures?
10. I have not received my ambulance bill. How can I check on the status?
11. How do I find out more information on commercial fire ordinances in effect for the City of Highland Village?
12. My smoke alarm or carbon monoxide detector is going off but I do not see or smell anything suspicious. What should I do?
13. Does the Fire Department accept medications or syringes?

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1. How do I set up garbage and/or recycling services?
2. How do I get a large, bulky item picked up?
3. What is the trash pickup schedule for holidays?
4. What is Vacation Watch and how do I sign up?
5. What are the tax rates that apply to Highland Village residents?
6. Where can I find a map of the Inland Trail System?
7. How do I contact a city/county department?

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1. What is the City Charter?
2. Why change the City's Charter?
3. When and where can I vote?

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1. How do I apply for a job?
2. Who do I contact for questions about housing, rent, utility assistance, food stamps, or other health and human services inquiries?
3. How long will you keep my application on file?

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1. How do I contest charges filed against me?
2. I want to file charges on someone. How do I do that?
3. What if I just ignore this citation and do not take care of it?
4. How do I keep a traffic violation off my record?
5. How do I file a small claims case?
6. Can I pay my fine at the counter (City Hall) and not see the judge?
7. Can I pay by personal check or credit card?
8. When is the court open?

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1. How can I sign up for Teen Court?
2. How do I obtain an attorney?
3. What are the dress and behavior rules for Teen Court?
4. How much will Teen Court cost me?
5. Can I volunteer for Teen Court?

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1. Are Bounce Houses allowed at City Parks?
2. I want to host a Walk/Run, what do I have to do?
3. Does hosting a block party require an application?
4. What is the Special Event Deposit for, and is it refundable?
5. What is the rain-out line phone number for athletic leagues?
6. How old do you have to be to play Adult Recreational Leagues?
7. What recreational leagues do you offer?
8. Do you offer youth baseball?
9. Do you offer youth soccer?
10. Where is The Robert & Lee DuVall Center located?
11. What are The Robert & Lee DuVall Center operating hours?
12. How do I report park damage or vandalism?
13. How do I register for community education classes/recreation programs/special events/leagues?
14. How do I reserve an athletic field/park pavilion/campsite?
15. How do I register for a trip/event with the Senior All-Stars?
16. Does The Robert & Lee DuVall Center have rooms and/or is the entire facility available for rental?
17. How do I find a list of the current classes the Parks and Recreation Department is offering?

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1. How do I rezone property?
2. What is a site plan?
3. What is the approval process for a site plan?
4. What is the definition of a home occupation?
5. Do I need a permit to have a home occupation?
6. How can I obtain a copy of a City street map?
7. How do I find out how property is zoned and the allowed uses?

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1. ¿Que es el reglamento de la Ciudad?
2. ¿Por qué cambiar el reglamento de la Ciudad?
3. ¿Cuándo y dónde puedo votar?

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1. How are residents notified of City Council, Board and Commission meetings?
2. How are residents notified of public hearings?
3. What is the general development process for new construction or a zoning change in the City?
4. What was approved for the Public Storage facility?

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1. How do I report an emergency water break or wastewater backup?
2. How do I fill out an in-person work order request?
3. How do I set up water, sewer, and garbage services?

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1. How do I set up garbage and/or recycling services?
2. How do I get a large, bulky item picked up?
3. How do I report an issue with my trash and/or recycling service?
4. What is the trash pickup schedule for holidays?

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1. Why are impact fees necessary?
2. Are impact fees “new fees”?
3. Why did the City of Highland Village Council decide to collect impact fees?
4. Do only Highland Village residents pay impact fees?
5. Must I pay impact fees for irrigation meters?
6. Are there impact fee charges on fire lines?
7. How can I give my input before a change is adopted in the impact fees?
8. What is the difference between an impact fee and a tap fee?

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1. What is meant by the term water hardness?
2. Why does the taste and odor of water in Highland Village sometimes change?
3. Why does the water sometimes look brown or yellow?
4. Why does my water appear cloudy or milky at times?
5. How much fluoride is in my water?

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1. Why has maintenance costs increased?
2. Have maintenance costs increased only in the past year, or over the past ten years when rates were unchanged?
3. What conditions existed that made it possible to keep rates unchanged for ten years?
4. Are financial records available for public review showing projected maintenance costs, loss of revenue from decreased demand, and projected increase in revenue to be used to offset maintenance costs?
5. Citizens and leaders generally try to avoid large increases in taxes, costs and fees. What changes did the City not anticipate in order to avoid this large and unexpected increase?
6. What corrections will the City Council implement to ensure that future unexpected and large increases will not occur?
7. Has any long term planning been done on projected water costs and usage for the next five years?
8. What has the City done to be more efficient? Could cost savings come from reducing staff and expenses?

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1. Does the City of Highland Village Utility Division make a profit?
2. How many employees are in the City’s Utility Division?
3. How does the City’s Utility Division compare to the industry standard and other cities?
4. What are the City’s water resources?
5. How much water does an average residential customer use in a month?
6. What supplies are used to maintain the City’s water and wastewater systems?
7. Who tests our water to make sure the City is in compliance with the Safe Drinking Water Act?
8. Why is watering not allowed between 10:00 a.m. and 6:00 p.m.?

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1. What is West Nile virus?
2. What is being done to protect residents against West Nile Virus?
3. Does the City ever spray for mosquitoes?
4. Will the public be notified in advance about spraying activities?
5. What health risks are posed to people and pets from pesticides for adult mosquitoes?