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Posted on: December 28, 2017

Freezing Temperatures are Expected to Ring in 2018

Freezing Temps

Before Freezing Weather

  • Wrap all exposed pipes located outside or in unheated areas of the home.
  • Remove/disconnect garden hoses from outside faucets. Insulate outside faucets with a Styrofoam cover.
  • Cover vents around the foundation of your home.
  • Check all waterlines in attics to make sure proper insulation is on all exposed pipes.
  • Know where your water cut-off valve is located and how to use it. The valve is typically located adjacent to the water meter box toward your home under a 6" metal or plastic lid.

Swimming Pool Owners

  • Fill your pool before subfreezing temperatures arrive. Hoses will be frozen if you wait until the last minute.
  • Make sure the main pump is running properly and operating during the freeze mode.
  • Make sure all of the baskets are clean, and kept clean, so water flow is not restricted. Typically once temperatures approach freezing your pool equipment will automatically turn on and will not turn off until temperatures are above freezing.


In Subfreezing Weather

  • Open cabinet doors under sinks that are adjacent to outside walls.
  • In unheated or unfinished garages, all exposed waterlines should be insulated and protected from freezing temperatures.
  • Take extra precautions to protect pipes that have frozen in the past.


If You Are Not Going To Be Home

  • Shut water off at the water cut-off valve.
  • If your house will be unoccupied for several days drain all outside water faucets.
  • Leave your home heating system on at a low setting.
  • Open cabinet doors under sinks that are adjacent to outside walls.

Renters and tenants may be responsible for personal property damage caused by broken water pipes during severe weather conditions. Residents should contact their property management, landlord, or maintenance personnel to locate the water cut-off valve and to find ways to avoid pipe breakage during a freeze.

The City of Highland Village encourages all customers to turn off irrigation systems during the winter months to help conserve water. However, businesses that continue to operate landscape irrigation systems are asked to shut their systems off in order to prevent possible freezing of pedestrian areas and damage caused by freezing conditions.

If a water line breaks and the cut-off valve does not work, or the customer is unable to locate or operate the valve, the City of Highland Village Utility Department and the Highland Village Fire Department is available to turn off the water. To request assistance call the Police Department Non-Emergency number at (972) 317-6551.

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