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Posted on: July 27, 2016

Resident Satisfaction Survey Gives High Marks to Police, Parks and Fire

Municipal Complex

The City Council recently received a presentation of the results of a recent resident satisfaction survey. Positive results were shown with over 65% of residents expressing satisfaction of the services they receive in relation to the property and sales taxes paid. Residents rated the appearance of Highland Village high in regard to quality of life as well as the safety of the community, the parks and trails system and the services provided by the Fire Department.

The survey measured resident’s opinion of aspects of life in Highland Village, with the most attractive aspects listed as the City's appearance, available activities and the safety of the community. Residents express high level of satisfaction with the services provided by each department, particularly the interaction with staff members and the positive outcome of the interaction.

Public Safety was looked at more closely by assessing satisfaction with Police and Fire handling of calls and response time to calls. Communication with residents was also a focus in evaluating the current communication tools and inquiring as to the best method of communication with residents.

The survey, conducted by Creative Consumer Research, took place in spring 2016.

Survey Results
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