Many residents continue to have issues with Frontier Communications since they took over Verizon Fios service in Texas. As the Public Utility Commission is the organization responsible for regulating telecommunication services in Texas, Mayor Wilcox has submitted a letter to the Commission on behalf of Highland Village residents. The letter was also sent to Senator Jane Nelson, Representative Tan Parker and Representative Ron Simmons. If a resident has questions or issues, they should contact Frontier customer service at (800) 921-8101 or online at http://meetfrontier.com/contact-us and select “click to chat”. Frontier customer service for business accounts is (800) 921-8102. If needed, Frontier Communications as provided management numbers to address customer issues; consumer customers can contact Senior Manager Sandra Dupar at 972-399-0823 or email at Sandra.firstname.lastname@example.org or Senior Manager Holly Fergus at 469-646-9056 or email at Holly.email@example.com; business customers can contact Senior Manager Michael High at 469-646-9193 or email Mike.firstname.lastname@example.org.
If issues are unresolved, a resident can contact the Public Utilities Commission.